erek00 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how erek00 ("we", "us", "our") collects, processes, stores, and discloses personal data relating to individuals ("you", "Member", "Visitor") who access or use the erek00 platform available at erek00.cam, including all products such as sports betting, live casino, slot games, and togel (Indonesia's traditional numbers lottery) markets.

This Policy applies to all Members registered on the erek00 platform and to all visitors who browse erek00.cam regardless of whether they hold a registered account. By accessing the erek00 platform or submitting personal data to us, you acknowledge that you have read and understood this Policy and consent to the processing of your data as described herein.

2. Data Controller

erek00 acts as the data controller in respect of personal data collected through the erek00 platform. As data controller, erek00 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

For all privacy-related inquiries, requests, and complaints, you may contact our designated data protection team at: [email protected] (Customer Support Hours: 24/7, WIB, UTC+7). Please include "Privacy Request — [Your Full Name]" in the subject line of your email.

3. Data We Collect

3.1 Data You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact customer support, you provide us with personal data including but not limited to:

• Full legal name and date of birth;
• Indonesian national identity number (NIK/KTP number) and supporting identity documents;
• Residential address (city, province, postal code within Indonesia);
• Email address and mobile phone number;
• Bank account details (account holder name, account number, bank name — such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja);
• A photograph of your identity document and, where required, a selfie for liveness verification.

3.2 Data We Collect Automatically

When you access the erek00 platform, our systems automatically collect certain technical and behavioral data, including:

• IP address and approximate geolocation derived from IP;
• Device identifiers, browser type and version, operating system;
• Pages visited, time spent on each page, navigation paths, and click behavior;
• Wager history, game session data, and betting patterns across sports, casino, and togel markets;
• Login timestamps and session duration.

3.3 Data From Third Parties

We may receive data about you from third-party identity verification providers, payment processors, fraud prevention services, and publicly available sources where this is necessary to fulfill our legal obligations or to protect the integrity of the platform.

4. How We Use Your Data

erek00 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your erek00 account; processing deposits and withdrawals; communicating account-related information;
• KYC and Compliance: Verifying your identity and age (minimum 21 years) in compliance with our gaming license obligations and anti-money-laundering requirements;
• Payment Processing: Facilitating deposits via local Indonesian bank transfers (BCA, BRI, BNI, Mandiri, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and processing withdrawal requests;
• Security and Fraud Prevention: Monitoring for suspicious activity, detecting and preventing fraudulent transactions, collusion, and unauthorized access;
• Responsible Gaming: Identifying at-risk betting behavior, enforcing self-exclusion requests, deposit limits, and session time restrictions in accordance with our Responsible Gaming policy;
• Customer Support: Responding to inquiries, resolving disputes, and maintaining quality assurance records;
• Platform Improvement: Analyzing usage patterns to improve platform performance, game offerings, and user experience;
• Legal Obligations: Retaining records as required by our offshore gaming license, applicable financial regulations, and law enforcement requests.

5. Legal Bases for Processing

erek00 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to deliver the services described in our Terms & Conditions, including account registration, payment processing, and KYC verification;
• Legal Obligation: Processing required to comply with anti-money-laundering laws, gaming license conditions, and applicable regulatory directives;
• Legitimate Interest: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights and freedoms;
• Consent: Where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

6. Data Sharing and Disclosure

erek00 does not sell your personal data. We may share your data with the following categories of recipient, strictly on a need-to-know basis:

• KYC and Identity Verification Providers: Licensed third-party providers who assist us in verifying identity documents and conducting liveness checks;
• Payment Processors: Financial service providers including Indonesian bank networks, e-wallet operators, and payment gateway intermediaries involved in processing your transactions;
• Fraud and Risk Management Partners: Third-party fraud detection and risk scoring services that help us maintain platform integrity;
• Game Content Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive pseudonymized session data where required for game delivery and fairness auditing;
• Regulatory and Law Enforcement Authorities: We will disclose personal data to competent authorities if required by law, court order, or the conditions of our gaming license;
• Professional Advisors: Legal counsel, auditors, and insurers, under strict confidentiality obligations.

All third-party data processors engaged by erek00 are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to erek00.

7. Cookies and Tracking Technologies

The erek00 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalized experience. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for platform functionality, including session authentication, security tokens, and load balancing;
• Performance and Analytics Cookies: Used to measure traffic, identify popular pages, and monitor platform performance;
• Functional Cookies: Remember your language preference, timezone (WIB), and user interface settings;
• Security Cookies: Detect and prevent fraudulent login attempts, verify device fingerprints, and trigger security alerts.

You may adjust your browser settings to block or delete cookies, but please note that certain platform features may not function correctly if cookies are disabled. We do not use third-party advertising cookies or social media tracking pixels on the erek00 platform.

8. Data Retention

erek00 retains your personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with legal and regulatory obligations. Retention periods vary by data category:

• Identity and KYC Data: Retained for 7 years from the date of account closure to satisfy anti-money-laundering record-keeping requirements;
• Transaction and Financial Data: Retained for 7 years to comply with financial audit and tax obligations;
• Behavioral and Wagering Data: Retained for up to 5 years for responsible gaming monitoring, dispute resolution, and regulatory reporting purposes;
• Communications Data: Customer support chat transcripts and emails are retained for 3 years for quality assurance and dispute resolution;
• Technical and Log Data: IP addresses and session logs are retained for 12 months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymized such that it can no longer identify you.

9. Data Security

erek00 employs industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption-at-rest for sensitive data stored in our databases;
• Multi-factor authentication and role-based access controls for internal staff;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Secure data center facilities with physical access controls, fire suppression, and redundancy systems;
• Incident response and data breach notification procedures aligned with best practices.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10. Your Rights

You have the following rights in respect of your personal data held by erek00:

• Right of Access: You may request a copy of the personal data we hold about you, along with details of how that data is processed;
• Right to Rectification: You may request that we correct inaccurate or incomplete personal data;
• Right to Erasure: You may request that we delete your personal data, subject to our legal and regulatory retention obligations. Where a legal obligation prevents immediate deletion, we will restrict processing and delete the data once the retention period has elapsed;
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data;
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you may transfer it to another service provider;
• Right to Object: You may object to processing based on legitimate interest grounds. You may also object to direct marketing at any time;
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with your full name, account reference, and a clear description of your request. We will respond within 30 calendar days. If your request is complex or we receive multiple requests from you, we may extend this period by a further 30 days and will notify you of the extension.

11. International Data Transfers

erek00 operates an internationally licensed online gaming platform, and certain data processing activities may involve the transfer of your personal data to jurisdictions outside Indonesia. Where such transfers occur, erek00 ensures that appropriate safeguards are in place, including:

• Standard contractual clauses approved by recognized data protection authorities;
• Transfers to jurisdictions recognized as providing an adequate level of data protection;
• Binding corporate rules and internal data transfer agreements where data is processed by affiliated entities.

All international transfers are subject to the same security standards and contractual protections described in this Policy.

12. Children's Privacy

The erek00 platform is strictly restricted to individuals aged 21 years and older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has provided personal data to erek00 should contact us immediately at [email protected].

13. Changes to This Privacy Policy

erek00 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated to all registered Members via email at least 14 days before they take effect. The "Last Updated" date at the end of this Policy will be revised to reflect the date of the most recent amendment. Your continued use of the erek00 platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or erek00's data processing practices, please contact us using the following details:

• Email: [email protected]
• Subject Line: "Privacy Inquiry — [Your Full Name] — [Account Reference if applicable]"
• Support Hours: 24/7 (WIB, UTC+7)
• Languages: English and Indonesian

We will acknowledge your inquiry within 48 hours and provide a substantive response within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint to the independent dispute resolution body specified in our gaming license documentation, or to the data protection authority in your jurisdiction where applicable.